FAQ

How long will it take to receive my order?

  • Processing time for in stock items can take anywhere from 3-7 business days. If your order contains a custom item, a timeframe will be communicated to you directly. 

What if my item is received damaged or defective?

  • Please contact us at info@goldenbysr.com and we will take care of you right away!

Can my jewelry be worn in water?

  • Yes, all our pieces are made of 14k solid gold which will not tarnish or fade. Unlike plated pieces, our jewelry is made to last a lifetime. Acidic and abrasive products should be avoided in order to preserve the beauty of your pieces. 

Is a signature required upon delivery?

  • All Golden by SR shipments require a signature upon delivery. If you are not able to provide a signature please email us at info@goldenbysr.com

What are Sim-Diamonds? 

  • In order to maintain an affordable price model, we utilize Sim-Diamonds (Cubic Zirconia). The radiance and brilliance of these stones are similar if not superior to a VVS1 Clarity with a D Color. If you have any questions, please email us at info@goldenbysr.com

Can I cancel my order?

  • To cancel an order, please email us within 24 hours of placing the order. If the order has been shipped, we will not be able to cancel the order and a return will have to be initiated. To cancel, please email us with your order confirmation number at info@goldenbysr.com

If I am returning an item for a refund, when will I receive my refund? For how much will the refund be?

  • Once your return is received, inspected, and approved we will process your refund and credit your original payment method. Please allow 3-5 business days for your refund to be processed by your bank once approved by the Golden team. We will refund you for all items that are returned, less the original cost of shipping.

 Do you do custom orders?

  • Yes! You are not limited to the designs we have on our website. If you are interested in something not on our site, please email us and we can discuss. If you can dream it, we can make it!